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Inglot Cosmetics PTY LTD Terms and Conditions of Use

Return Policy

We hope you have enjoyed your new INGLOT product/s.  If you are unsatisfied with the product/s you have purchased, you may return it for an exchange or a refund with 30 days of your purchase date.

To return or exchange your item please download the necessary form so our team can process your request once received.

INGLOT has multiple warehouses, so it is important to select the correct return location.  Please refer to the ‘SENDERS ADDRESS’ on the bottom left hand corner of your order label to select between the following links:

Adelaide: https://return.auspost.com.au/INGLOT_COSMETICS

Sydney: https://return.auspost.com.au/INGLOT_COSMETICS_SYDNEY

To determine if your product can be returned to INGLOT, please consider the following:

Change of Mind -

A refund or exchange for change of mind will be accepted if the product is unused, unopened and in original packaging for resale

Faulty –

A refund or exchange for faults will be accepted if the product is returned with original packaging and fault is determined

Allergy -

A refund or exchange for allergic reaction will be accepted if the product is returned with original packaging.

Please re-package all products in the box you received them in along with the padding materials.

If you have any questions about our returns policy, please choose from the following contact options:

Email: sales@inglotcosmetics.com.au

Phone: 0403 657 708 Mon-Fri 9am-5pm

LiveChat:  Mon-Fri 7am-7pm

Please note in-store purchases cannot be exchanged or refunded through the online store and vice versa. No refunds on freedom system palettes. Any packages that have not been collected at the Post Office and sent back will be refunded. 


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