Shipping Policy

Shipping Costs

Australia Shipping

We offer standard and express shipping for all Australian orders shipped via Australia Post - signature required on delivery.

https://www.aramex.com.au/contact-us/faqs/receiving-a-parcel/how-do-i-track-my-parcel/

• Standard delivery within Australia - $15.00 with complimentary standard shipping over $120. Signature required on delivery.
• Express delivery within Australia- $20.00. Signature required on delivery.
• Delivery for oversized items- $52.00 flat rate for ZUCA's and makeup chairs. Signature required on delivery. Free shipping doesn't apply to ZUCA's or makeup chairs and both are excluded from all promotions. These are shipped separately from products.

New Zealand Shipping

We offer standard international shipping to New Zealand via Australia Post.

• Standard delivery: Flat standard shipping rate of $30.00.

Exclusions: Makeup Cases, Duraline, Nail Polish & Nail Polish Remover.

Delivery Times

Estimated Standard Delivery Times from Ship Date:

• NSW/ACT: 2-4 Business Days
• QLD: 2-5 Business Days
• VIC: 4-7 Business Days
• SA: 4-7 Business Days
• WA/TAS: 7-10 Business Days
• NT: 7-10 Business Days
• NZ International Shipping: 8-13 Business Days

For any further information please see: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

https://www.aramex.com.au/contact-us/faqs/receiving-a-parcel/how-do-i-track-my-parcel/

Processing Times

Orders are processed Monday through Thursday. Our team aim to process and dispatch your order within 1-3 business days of the order being placed. Please view the estimated delivery times for each location above, once dispatched.

*Please allow extra time during public holidays and large sale periods.

Frequently Asked Questions

How can I track my order?

Tracking information is sent via email within 24 hours of the item being shipped. If the email was typed incorrectly on the order, then you will not receive the Australia Post tracking information. For any questions, please email the customer service team at [email protected].

Can I update my order once it has been placed?

If you need to make any changes to your order please contact our customer service team ASAP on [email protected] including your order number and the update required.

Do you offer gift cards?

At this time, we do not offer digital gift cards.

I need help finding my shade, can I request samples in my order?

Yes, please leave your request in the comments section at the checkout.

We can provide samples and recommendations!